What does Grandma in a wheelchair, a puppy and luggage have in common? All were lost at Charles de Gaulle Airport in Paris. I kid you not! And those were just the stories I heard during a two week trip to Europe last summer.
According to the Bureau of Transportation, 6.73 out of every 1000 passengers claimed "mishandled baggage" in 2007. (Our luggage wasn't mishandled or unclaimed. Seriously, we'd claim our luggage, if only you could FIND it!) The good news is that only .005% of bags are permanently "mishandled". If you don't want your valuables and vacation souvenirs to end up at the Unclaimed Baggage Center in Scottsboro, Alabama, there are a few things you can do.
1. Travel Light: Ship your suitcases ahead using FedEx or services like Luggage Forward or the more economical alternative; carry on your bags. When I flew Budapest to Paris, I left my big suitcase behind (at a friend's apartment) and only took my overnight bag (plus my computer bag). Upon arrival I found two of my traveling companions were sans bags. Their luggage finally caught up with them when they arrived in New York about a week later. Their entire trip to France was spent using borrowed items and the few pieces of clothing that the airline allowance covered. At my age,I require too much maintenance to travel light for long trips but for a 2-4 day trip I can sacrifice.
2. Identify: Leave no doubt that your bag belongs to you and you alone. Lets face it, all our luggage appears similar so try to make your suitcase look as unique as possible. Tie a ribbon on the handle or if you have a hard case suitcase, affix travel stickers to it. The most important thing you can do is have a sturdy luggage tag and make sure the contact information is up to date.
In addition I keep an extra luggage tag inside my suitcase (to replace the one on the outside when it gets torn off) and a laminated sheet of paper with my information tucked into my clothing. Keeping an extra copy of itinerary inside will also help the airline find you quickly. Important security note: I only write my name and city of origin on the outside tag and put my phone number inside. I never list my address.
3. Be Patient: Don't despair and give up on your luggage. Check other carousels and keep an eye on other travelers who may have mistakenly picked up your bag before standing at the baggage claim line. When I arrived in Los Angeles from Mexico (via San Diego) last year, I dutifully stood beside the appropriate carousel, waiting for my luggage. And waited. And waited. The baggage claim area was a nightmare, with frustrated travelers arriving late from weather delayed east coast flights, unclaimed luggage lined up in the rear and a long queue for the lost luggage claim counter. The airline, while identifying flights for each of the five carousels, was in fact dumping all baggage onto one. Suitcases were stacked two high, three deep and people were scrambling to grab their bags. I walked between all the carousels, checking them all until finally, after 45 minutes I saw my bag, safe and sound. I may have been at the airport longer than I wanted to be, but it was better than standing in line and then spending the evening worried about my belongings.
4. Take A Picture: I will never take the time to keep of list of what is in my suitcase, I'm always just happy to get it closed. A quick picture could help jog your memory and serve as a record of what was lost. Also take a picture of the outside of the piece, in case it gets damaged.
5. Be Proactive: Tip your skycap and he will take extra good care of your bag. Make sure it is tagged for your final destination properly and if you are changing airlines, don't assume you bags are checked all the way through. Ask questions and know what is expected.
If the worse does happen, make sure you are prepared. Pack medicines, jewelry, important papers and clothing for a day in your carry on. Most importantly, don't let lost luggage ruin your vacation. Explore and have fun!